Privacy Policy

1. Introduction & Overview

Pyreclast Reserve LLC ("Pyreclast Reserve," "we," "us," or "our") is dedicated to safeguarding the privacy and security of our customers, website visitors, and culinary community. This Privacy Policy explains how we collect, utilize, disclose, and protect your personal information when you access or make a purchase from our online store (pyreclastreserve.com and associated services).

By utilizing our site, purchasing artisan hot sauces, or providing your personal details, you acknowledge and agree to the practices outlined in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

To provide high-quality gourmet sauces, fulfill your orders, and enhance your digital experience, we collect information in the following categories:

3. Payment Information & Stripe Security Disclosures

We take your financial security with utmost seriousness. All payment transactions on Pyreclast Reserve are processed through industry-leading payment gateway Stripe, Inc. ("Stripe").

4. How We Use Your Information

We process your personal information exclusively for legitimate business and fulfillment purposes:

• Order Fulfillment: Processing payments, packaging fragile glass sauce bottles, verifying shipping addresses, and dispatching orders via USPS/UPS.
• Customer Support: Responding to inquiries regarding Scoville ratings, ingredients, allergens, batch status, or delivery tracking.
• Fraud Prevention & Security: Detecting suspicious transactions, chargeback fraud, and unauthorized platform access.
• Communications: Sending transaction receipts, shipping tracking updates, and optional seasonal release newsletters (which you may opt out of at any time).
• Legal Compliance: Complying with state and federal tax, customs, and commercial recordkeeping obligations.

5. Information Sharing & Third-Party Processors

We do not sell, rent, trade, or monetize your personal data to third parties. We only share information with trusted third-party service providers essential to fulfilling our services:

• Payment Processors: Stripe, Inc. for transaction handling.
• Shipping Carriers: United States Postal Service (USPS), United Parcel Service (UPS), and FedEx for package transit.
• Hosting & Infrastructure: Secure cloud infrastructure adhering to SOC 2 Type II compliance.
• Legal Requirements: Law enforcement or regulatory authorities solely when mandated by valid subpoena or legal statute.

6. California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents are afforded specific privacy rights:

• Right to Know & Access: You may request the categories and specific pieces of personal information collected about you over the preceding 12 months.
• Right to Delete: You may request the permanent deletion of your personal data, subject to legal record retention exceptions.
• Right to Correct: You may request the correction of inaccurate personal data.
• Right to Non-Discrimination: We will never deny services, charge differential prices, or degrade product quality for exercising your privacy rights.

To submit a CCPA/CPRA verification request, contact our Privacy Compliance Officer at info@pyreclastreserve.shop.

7. Cookies & Tracking Technologies

Our website uses strictly necessary cookies (to maintain your active spice flight cart and checkout session) as well as anonymous performance cookies. You can adjust your browser settings to refuse non-essential cookies at any time.

8. Data Retention & Security Controls

We maintain robust physical, electronic, and administrative safeguards designed to protect personal data against accidental loss, unauthorized access, or destruction. We retain transaction data only for the period necessary to fulfill commercial accounting requirements (typically 7 years for US tax compliance).